Given the massive traffic, the website crashed in no time and the failure to restart it immediately led to a huge public commotion outside the Wankhede Stadium the same afternoon.
A fanatical rush saw kyazoonga.com crash in less than half-an-hour even before it could start sales at 11am. As a result, the webpage failed to load and online buyers were denied access to the official page to buy tickets.
Clueless fans, some who tried to buy tickets online and many who thought tickets were being sold at the stadium premises, gathered in front of the Polly Umrigar and the Vinoo Mankad Gates at Wanhkede and the rush led to a huge commotion. Police had to be brought in to disperse the crowd.
The Kyazoonga team apologized for the technical failure on its Twitter page and issued a statement later saying "A record 19.7 million hits within the first hour delayed the transaction on the ticketing site. If the level of transaction continues to be at this level, it could perhaps surpass the momentum witnessed during the past Olympics Games."
MCA officials, meanwhile, were busy attending an event to felicitate Tendulkar and were not available for comment. MCA treasurer Vinod Deshpande later assured that the website would be restored soon and online ticket sales would resume as planned.
"Redemption/Ticket pick-up counters will be open at the Mumbai Hockey Association starting November 12, 2013. In order to facilitate easy and convenient pick-ups, counters will be open from 8am to 3pm. It is recommended that tickets be picked up before match days to avoid rush and potential delays on match day," MCA said in a statement.
There are less than 5000 tickets available for general public in the 33,000-capacity stadium which was renovated ahead of the ICC World Cup in 2011.
The remaining 28-odd thousand tickets have been held back by the MCA and will be distributed among city clubs, members of the cricket association, the BCCI and its various member associations, former and present cricketers from Mumbai, Maharashtra and beyond and also a host of celebrities, friends, colleagues and confidantes.
When the website is restored, tickets will be available for Rs 500, Rs 1,000 and Rs 2,500. Only two tickets per person can be booked online. Tickets are available for sale online only.
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